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[OM] Help- is this a job for the list mom??? Fwd: Internet Support

Subject: [OM] Help- is this a job for the list mom??? Fwd: Internet Support
From: Gordon Ross <gordross@xxxxxxx>
Date: Tue, 22 Apr 2008 14:03:49 -0600
Here is what I got from Shaw  -  I have not got any list mail for a  
couple of days.  Garth are you on shaw? Please respond to gordross@xxxxxxx



Gord

Begin forwarded message:

> From: Eservice Calgary <Eservice_Calgary@xxxxxxx>
> Date: April 22, 2008 12:12:24 PM MDT (CA)
> To: gordross@xxxxxxx
> Subject: RE: Internet Support
>
> Hello, Gord.
>
> Thank you for your email.
>
> Would you know if the sending party gets a ‘bounce-back’ indicating  
> that their attempt to send you an email to an @shaw.ca email address  
> was unsuccessful? In order for us to investigate further, we would  
> require the actual rejected message along with its header information.
>
> Headers map the message route from source to destination.  If the  
> original message exists, please reply with the header information  
> and we will be pleased to move forward in addressing your concerns.   
> Please note that only complete message headers are useful.
>
> To extract message headers in Outlook Express:
>
> - Highlight the message.
> - Click on 'File', then 'Properties'.
> - Click on the 'Details' tab.
> - Highlight, Copy, and Paste all header information into an email  
> message or text attachment.
>
> To extract message headers in Microsoft Outlook:
>
> - Open the email message.
> - Click on 'View'.
> - Click on 'Options'.
> - Highlight, Copy, and Paste all header information into an email  
> message or text attachment.
>
> To extract message headers in MS Internet Mail:
>
> - Highlight the message.
> - Click on 'File', then 'Properties'.
> - Click the 'Details' tab.
> - Highlight, Copy, and Paste all header information into an email  
> message or text attachment.
>
> To extract message headers in Netscape Messenger 4.X:
>
> - Highlight the message.
> - Click on 'View', 'Headers', then 'All'.
> - Highlight, Copy, and Paste all header information into an email  
> message or text attachment.
>
> To extract message headers in Shaw Webmail:
>
> - Click on a message to view it.
> - Click on the right pointing triangle on the 'From' line.
> - Highlight, Copy, and Paste all header information into an email  
> message or text attachment.
>
>
>
> In the interim, you or the sender can contact the mail server  
> administrator ( with the ‘bounce-back’ and header information), who  
> will in turn contact our server managers for a resolution as it may  
> be that this particular domain (free.fr) was deemed as a source of  
> spam that hav inundated our mail servers.
>
> role:        Administrative Contact for ProXad
> address:     Free SAS / ProXad
> address:     8, rue de la ville l'Eveque
> address:     75008 Paris
> country:     FR
> phone:       +33 1 73 50 20 00
> fax-no:      +33 1 73 50 25 01
> e-mail:      hostmaster@xxxxxxxxxx
> trouble:     Information: http://www.proxad.net/
> trouble:     Spam/Abuse requests: mailto:abuse@xxxxxxxxxx
> admin-c:     RA999-FRNIC
> tech-c:      NH1184-FRNIC
> nic-hdl:     ACP23-FRNIC
> notify:      ripe-notify@xxxxxxxxxx
> mnt-by:      PROXAD-MNT
> changed:     17/02/2004 nhyvernat+ripe@xxxxxxxxxxxx
> source:      FRNIC
>
>
>
>
> Please advise us if we can be of further assistance.
>
> Response times to email vary due to an increase in volume. We are  
> working diligently to bring the response time to a more reasonable  
> level as soon as possible.
> Bob.  Rep. no. 2597.  E-Services Calgary, Telephone: 310-SHAW, Shaw  
> Communications Inc.
> ACCOUNTABLE    BALANCE    CUSTOMER FOCUSED    INTEGRITY     
> LOYALTY    POSITIVE, CAN DO ATTITUDE    TEAM PLAYER
> Please share your thoughts on our products and services with our  
> online Customer Feedback.
> Thank you for choosing Shaw
>
> -----Original Message-----
> From: gordross@xxxxxxx [mailto:gordross@xxxxxxx]
> Sent: Tuesday, April 22, 2008 3:23 AM
> To: Shaw Internet Calgary Help
> Subject: Internet Support
>
>
>
> Customer is not registered with Online Customer Care.
> FirstName
>
> Gordon
> LastName
>
> Ross
> AccountNumber
>
>
> City
>
> Calgary
> Province
>
> AB
> PostalCode
>
> T2K 5K4
> DaytimePhone
>
> (403) 266 - 2061
> DaytimeExtension
>
> 2227
> EveningPhone
>
> (403) 275 - 0393
> EveningExtension
>
>
> As of just this weekend it appears that you are filtering my e-mail  
> and have blocked an important list that I belong to. Please correct  
> this. The list address isolympus@xxxxxxxxxx Thankyou


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