Olympus has European service facilities in Portugal, Czech Republic and
Russia. There is no local repair by knowledgeable Olympus technicians at
all - work on "legacy" equipment is simply sent out to specialist
sub-contractors (but with no service parts backup to match), while P&S DC
warranty "repairs" are not repaired at all, but replaced. The defective
stock is then sold off in bulk to independents for refurb, or crushed.
--
Piers
-----Original Message-----
From: olympus-owner@xxxxxxxxxx [mailto:olympus-owner@xxxxxxxxxx] On Behalf
Of Moose
Sent: 28 January 2008 02:17
To: olympus@xxxxxxxxxx
Subject: [OM] Re: That slow list again
--snip
As to the repair business, I can sympathize with people like John H. But I
can also see how and why an optimal repair strategy would lead to the
situation he describes. Local repair by knowledgeable technicians in places
like Europe and No. America will be quite expensive. My bet is that the
process for all DCs but higher end DSLRs involves at most local sub-assembly
replacement by workers with limited training. For the cheaper models, I'd
bet they simply replace the damaged camera with a new or refurb unit.
The subassemblies and defective units then go to a repair center in a low
cost country. There, I would guess that no repairs are started on any
particular type of item until original stock off the assembly line earmarked
for replacement use is about to be exhausted. Once repair of any given model
is no longer planned, any unrepaired return items are simply destroyed. Not
long thereafter, the repaired items that haven't already gone out to local
repair facilities would follow them.
--snip
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