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[OM] Fw: OT: How much should I refund this eBay buyer?

Subject: [OM] Fw: OT: How much should I refund this eBay buyer?
From: "John Hermanson" <omtech@xxxxxxxxx>
Date: Mon, 29 Aug 2005 13:03:48 -0400


Subject: Re: [OM] OT: How much should I refund this eBay buyer?


>A refund minus all the shipping charges would be appropriate.    It's 
>certainly not your responsibility that he couldn't wait for the camera to 
>arrive, or that he found an alternative.
>
> John Hermanson
> Camtech Photo Services, Inc.
> 21 South Lane, Huntington, NY 11743
> 631-424-2121  |  omtech@xxxxxxxxx
>              www.zuiko.com
> Factory Trained OM Service since 1977
> __________________________________
> ----- Original Message ----- 
> From: "Gary Teller" <gmteller@xxxxxxxxxxxxxx>
> To: <olympus@xxxxxxxxxx>
> Sent: Friday, August 26, 2005 7:25 PM
> Subject: [OM] OT: How much should I refund this eBay buyer?
>
>
>> I'd appreciate hearing/reading some opinions on whether or not you think 
>> my
>> proposed refund offer is fair.  Here's the basic facts.  Let me state at
>> the beginning that all correspondence has been friendly or civil-no anger
>> or threats.  Nor has feedback been left by either of us.
>>
>> 6/11/05 Auction for Olympus 35 RC and Vivitar 100 flash ended with 
>> winning
>> bidder in France.  Auction was clearly marked AS IS and not subject to my
>> return policy.  Sold AS IS because of disclosed scratches on
>> lens.  Otherwise in excellent working condition.
>>
>> 6/12/05  I sent an invoice to the winner
>>
>> 6/13/05  Received notice of payment from PayPal
>>
>> 6/13/05  Received an e mail from winner telling me payment made and that 
>> he
>> is leaving France at the end of the week and would appreciate my sending
>> camera asap.
>>
>> 6/13/05  Shipped camera and flash via insured Airmail Parcel Post. Terms 
>> of
>> auction say foreign shipments go either by Air Letter Post without
>> insurance or Air Parcel Post with insurance.  Buyer chose the Parcel Post
>> option.  I e mailed buyer same day notifying that shipment made and that 
>> US
>> Postal Service estimates transit time of 4-10 days.
>>
>> 6/21/05 Received e email from buyer asking for tracking number and 
>> telling
>> me he leaves for Venezuela in three days and wants to be sure he will 
>> have
>> the camera before then.  I replied same day and told him tracking numbers
>> are not issued for this type of shipment.  I also noted that the cost for
>> sending a traceable package is prohibitive for most buyers.
>>
>> 7/24/05 Received the following e mail from buyer:
>>
>> I am back from Venezuela.....without the camera. It
>> arrived after my departure. At my return, I went to
>> the post office and they said the camera was back to
>> the sender in USA, so to you.
>>
>> Given that I have found an alternative to be able to
>> take pictures in Venezuela, I do not need the Olympus
>> anymore as you can imagine. So I do not want you to
>> send it again to me, I would prefer you to pay me back
>> the amount I paid to you in June.
>>
>> Sorry for this but the shipment has been too long.
>>
>> Thanks in advance for your understanding and for the
>> confirmation you agree.
>>
>> 7/24/05 I sent the following reply:
>>
>> I'm sorry to learn the camera did not arrive before your departure to
>> Venezuela.  As I mentioned in a previous e mail, the U.S. Postal Service
>> does not guarantee a specific transit time for packages mailed to other
>> countries.  It is unfortunate that I was not made aware of your pending
>> departure until after you won the auction.
>>
>> I am puzzled why your Postal Service returned the package.  Do you not 
>> have
>> in France a provision to have the postal authorities hold your mail until
>> your return?
>>
>> As of today, July 25, the camera has not yet been returned to me.  As you
>> know from the terms of the auction, the camera was sold "AS IS" and not
>> subject to my normal return policy.  However, I will offer you some form 
>> of
>> refund adjustment. But, I would like to receive and inspect the camera
>> before advising you of my refund offer.
>>
>> I hope this meets with your approval for the time being.  I will notify 
>> you
>> immediately upon my receipt of the camera.
>>
>> After 7/24 we exchanged a short series of e mails the gist of which was 
>> my
>> telling the buyer that the camera has not yet been received and the buyer
>> telling me his post office advised him the camera was returned by surface 
>> mail.
>>
>> Today, 8/26/05, the camera finally came home.  Everything looks ok-I 
>> don't
>> think the package was ever opened by Customs/Postal folks there or
>> here.  The buyer paid $51.00 plus $22.60 postage/insurance for a total of
>> $73.60.  My eBay and PayPal fees totalled $5.55. I didn't have to pay
>> return postage.
>>
>> Given that this was an AS IS sale and the fact that I wasn't made aware
>> upfront that there was a time limit for the buyer to receive the package,
>> my inclination is to subtract the fees and postage/insurance from the 
>> total
>> amount the buyer paid and offer him a refund of $45.45.
>>
>> So what do y'all think?  Am I being fair and reasonable?  Sorry for the
>> long winded post.
>>
>> Gary
>>
>>
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>
> 


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