Piers Hemy wrote:
> I was going to reply to your earlier thread with the contact
> details of my favoured repairer, Rob. Fortunately I read
> your followup (below) - I was going to suggest Luton (in
> Luton, I don't know their Bristol branch) who have done maybe
> a dozen bits of work for me, with friendly service and no
> problems. But that is face to face rather than mail order,
> which may well make a difference.
I'm not sure whether Bristol just send to Luton or not. I got the
impression from phone calls that they might just do minor repairs
on-site. Certainly the invoicing comes out of Luton...
I expect face-to-face does make a difference. But the problem is that
it's not always practical. It's why I wanted to find somewhere local, &
I actually found 2 in Wallingford; but unfortunately they were
unconvincing.
The problem I was with Luton was with an OM-30 that came back from a
service and didn't work. They hadn't even bothered cleaning the battery
contacts. I thought that was very shoddy, and it made me wonder what
they had/hadn't done to the rest of the camera.
> In my experience they *do* know OM inside out,
The chap I spoke to at the time sounded convincing. But I now know that
what he said was in fact utterly useless advice, and he should have said
something else. The truth would have saved me the service fee. I know
now, thanks to this list, but had it not been for that, I would have
been none the wiser. Maybe they relied on my ignorance to make a quick
easy buck. I can't prove it, but I don't fancy sending anything more to
them.
> and my
> understanding is that Olympus UK routinely pass their
> pro-photographer support work on to Luton (Olympus UK, of
> course, has no expertise or spare parts, they sold all the
> latter to Luton).
I think most places seem to send OM repairs they get in to Luton.
> I do know that others have had success with Colchester.
I'll let you know how I get on; what I know so far is that my camera
arrived on Friday morning but wasn't registered on their system as
having arrived until the following Tuesday -- 3 working days later. That
conveniently keeps the "lead times" down, but you get caught out with
registered post. I'd rather people just told the truth about
timescales... Apart from that, thus far they seem friendly enough,
though I've only spoken to the Tussis and have no info back yet.
Simon
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