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[OM] (Fwd) Re:Hand inspection of film

Subject: [OM] (Fwd) Re:Hand inspection of film
From: Tom@xxxxxxxxxxxxx
Date: Thu, 17 Jan 2002 20:01:30 -0500
This is the canned response I got from the FAA when I asked about how to 
complain about denied hand inspection and missing signs.

Maybe they listen better to phone calls?

Tom

------- Forwarded message follows -------
Date sent:              Thu, 17 Jan 2002 16:44:09 -0500
From:                   "9-AWA-TELLFAA-RESPONSE"<9-awa-tellfaa-
response_at_awaasu520@xxxxxxx>
To:                     <Tom@xxxxxxxxxxxxx>
Subject:                Re:Hand inspection of film 

Thank you for sharing with us your thoughts and concerns.  The safety and 
security of air travel is on all our minds, across America.  At FAA, we are 
working aggressively to respond to and resolve security concerns.  The 
public response to Tell FAA has been tremendous--over 25,000 emails, faxes, 
letters, and phone calls in the first two weeks.   

We have received numerous questions about airline schedule changes and 
refunds. The FAA does not regulate domestic fares, nor do we control 
airline policy on refunds for non-refundable tickets. However, if a flight 
is cancelled, the airline must refund the price of the ticket. In the past, 
if a flight goes as planned or the airline provides prompt rerouting for 
cancelled flights, the airline does not have to refund the price of the 
ticket, or may refund the price of the ticket less a fee (currently running 
about $75 - 125, although not universally so).  The passenger often may 
keep the ticket and apply its value to another flight for up to a year.  In 
other words, if the passenger decides not to fly - for whatever reason - 
the airline does not have to provide a refund.   Passengers with refund 
questions may want to try calling their airline again, and if they are 
unclear as to airline policy, may want to ask for a supervisor.  

The Department of Transportation does have oversight of "unfair deceptive 
practices" and if consumers believe they have been the victims of a 
deceptive practice, they may contact the Aviation Consumer Protection 
Division at: 202-366-2220 

Additionally the Federal Aviation Administration Consumer Hotline is open 
from 8:00 a.m. - 4:00 p.m., EDT at: 1-800-322-7873. 

Most sincerely, Tell FAA Response Team  
------- End of forwarded message -------
------- Quidquid latine dictum sit, altum viditur -----------------
   ,__@ Tom A. Trottier +1 613 860-6633 fax:231-6115
 _-\_<, 758 Albert St.,Ottawa ON Canada K1R 7V8 
(*)/'(*)        ICQ:57647974 N45.412 W75.714
---------------------------------------------------------------------
Laws are the spider's webs which, 
if anything small falls into them they ensnare it, 
but large things break through and escape.
        --Solon, statesman (c.638-c558 BCE)


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